A DCRA employee assists a customer in the Business License Center.

A DCRA employee assists a customer in the Business License Center.

For the past four weeks the summer youth communications team has been working very closely with customer service to create an informative PowerPoint presentation on the difference between good and outstanding customer service. The ‘Good’ section is what’s required of all government officials by the Mayor.  The ‘Outstanding’ section is comprised of ideas from the customer service and communications team. The goal of Outstanding customer service is not only to give the customer what he wants but to also make him feel comfortable enough to call back in the future.

Outstanding customer service goes further with clients because it adds personality to an already tedious process.  Most times, there is a long chain of people that the client must be transferred through just to have someone hear their problem and it helps to know that the person serving them cares.

The team recently wrapped up their PowerPoint presentation and the guide is planned to be used throughout the agency to educate future employees on the way to handle situations with customers via phone, internet and face to face interactions.

–Darion Parker

Advertisements